Annotation Understand what people really think and feel. What is said is often not what is meant. Almost 70% of all communication is non-verbal if you want to build a rapport, create a positive impression and be an all-round communicator, it is essential for you to be able to read between the lines. Understanding Body Language provides the proven tips, tools and techniques to give you this ability. Become skilled in body language how to read it, how to use it Be able to establish rapport and make a positive impact Control anxiety, exude confidence and much more Use body language to maximise your interpersonal skills in any situation.