Detalles del libro
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
Leer más - Autor/a John Bicheno
- ISBN13 9780956830708
- ISBN10 0956830706
- Páginas 352
- Año de Edición 2011
- Fecha de publicación 01/10/2011
- Idioma Alemán, Francés
Reseñas y valoraciones
Service Systems Toolbox (Alemán, Francés)
- De
- John Bicheno
- 9780956830708



