Students of business and management are expected to have basic numerical skills from GCSE maths. Often, these skills are forgotten in the two years or so between GCSE maths and the commencement of a degree. The aim of this text is to help students bridge the gap between school and university and to ensure that not only are the appropriate quantitative skills developed, but also that the student develops an understanding of the role of QM in a modern business environment. The text uses diagrams, illustrations and graphs from the real world to illustrate the application of techniques. Examples of output from common business software (Lotus, SuperCalc, Minitab etc) are included.