Cover -- Title -- Copyright -- Contents -- Acknowledgements -- 1 Introduction -- The purpose of the book -- Brief overview of each chapter -- Argument for the three analytical approaches -- Further reading/weblinks -- 2 Methods for collecting talk -- Consider four key questions -- How to begin -- Decisions to make -- Practicalities -- Ethical issues -- Transcription and coding -- Potential pitfalls -- Further reading/weblinks -- 3 Systemic functional linguistics -- Language and SFL -- Key features and terms -- Coherence and cohesion -- Cohesive Harmony Index (CHI) -- Limitations -- Summary -- Further reading/weblinks -- 4 Positioning theory -- Pronoun positioning -- Key features and terms -- Positioning triangle -- Limitations -- Summary -- Further reading/weblinks -- 5 Interpersonal behaviour theory -- Behaviour and social relationship -- Key features and terms -- State Space Grids -- Limitations -- Summary -- Further reading/weblinks -- 6 Trust and credibility -- Generalization -- Trustworthiness -- Transferability -- Confirmability -- Fairness -- Ontological authenticity -- Educative authenticity -- Further reading/weblinks -- 7 Reader check -- Four key questions -- The sample -- The location in your project -- Legitimacy, rationale and realism -- Reader checklist -- Summary -- References -- Index